OpenText Service Management webinars

Explore our upcoming and most-watched webinars.

On-Demand Webinars

webinar: What’s new with Aviator: AI agent workflows you can trust
What’s new with Aviator: AI agent workflows you can trust
Discover AI agent workflow use cases, including change PIR, incident title generation, knowledge creation, and change risk analysis, along with how Aviator agents are managed and governed.
webinar: Workshop: Building AI agent workflows with Aviator
Workshop: Building AI agent workflows with Aviator
Join our hands‑on workshop to learn how to build decision‑making AI agent workflows. You'll leave with practical skills to create and deploy your own.
webinar: Understanding Your Free Aviator Entitlement
Understanding Your Free Aviator Entitlement
Join this session to learn about the free Aviator entitlement for SaaS customers, see real usage examples, and get answers to common questions around privacy, security, and relevancy.
webinar: AI Can’t Fix Bad Data: Prepare Your Knowledge for AI
AI Can’t Fix Bad Data: Prepare Your Knowledge for AI
Learn how to prepare your knowledge for AI success by identifying gaps, structuring content for accuracy, and strengthening AI response quality.
webinar: Introduction to integrations with OpenText Service Management
Introduction to integrations with OpenText Service Management
Learn how OpenText™ Service Management approaches integrations through out-of-the-box integrations, custom API-based integrations, and the integration marketplace.
webinar: Discovery: Drive ESM outcomes through complete asset visibility
Discovery: Drive ESM outcomes through complete asset visibility
Explore the capabilities that make OpenText™ Universal Discovery the market leader with deep, complete, and cost-effective discovery.
webinar: Workshop: Build AI-enriched workflows
Workshop: Build AI-enriched workflows
Learn how to build powerful workflows that can act and adapt. You’ll walk away with the practical know-how to create your own AI-enriched workflows.
webinar: Wait, Aviator can do all that?
Wait, Aviator can do all that?
Discover what makes our private GenAI virtual agent truly secure and confidential. Explore key use cases for both end users and agents, and learn the fundamentals of AI-enriched workflows.
webinar: ESM use cases and best practices from the OpenText HR team
ESM use cases and best practices from the OpenText HR team
OpenText’s HR team shares how OpenText™ Service Management helped to reduce HR ticket volume, improve employee experiences, and boost customer satisfaction.
webinar: ESM: Trends, tips, and 3 key capabilities
ESM: Trends, tips, and 3 key capabilities
Hear about the key ESM trends, how to get ESM right, and capabilities like mobile app, data boundaries, and secure document access that streamline ESM.
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De l’ITSM à l’ESM en passant par les RH
12 December 2024 | 42 mins: Découvrez comment étendre rapidement votre ITSM vers l’ESM, en intégrant les RH pour améliorer la gestion des demandes, automatiser les processus et offrir une expérience unifiée aux collaborateurs.
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Get into the groove of smarter, simpler ITSM
25 October 2024 | 45 mins: Struggling with complex upgrades? Customizations may be the culprit. Learn how ITIL and out-of-the-box best practices can guide you toward simplicity and help you achieve smarter, simpler ITSM.
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Beyond the service portal: Elevate ITSM for meaningful work
25 October 2024 | 51 mins: How can ITSM teams do more with less? The key is looking beyond the service portal to other aspects of ITSM. Embrace often-overlooked ITIL-aligned ITSM practices. This session reveals how these practices can scale impact, spark creativity, and enable more meaningful work.
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DORA—Neue regulatorische Herausforderungen für IT Operations Management
11 February 2025 | 35 mins: Der Digital Operational Resilience Act (DORA) verlangt robuste IT-Lösungen zur Stärkung der Resilienz im Finanzsektor. Erfahren Sie, wie OpenText IT Operations Cloud hilft, Risiken zu managen, Assets zu erfassen und DORA-Konformität effizient zu erreichen.
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Unveil the unseen: Why powerful discovery is the key to ITSM success
25 October 2024 | 40 mins: You can’t manage what you can’t see. As services move to the cloud, strong discovery is key to increasing IT visibility, minimizing service disruptions, and ensuring successful changes. This session explores what powerful discovery looks like today and why it’s essential for ITSM success.
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Automatisez votre offre de services IT et métiers
8 October 2024 | 25 mins: Les demandes de services exigent rapidité et disponibilité. Découvrez comment l’automatisation optimise vos processus ITIL et métiers, soulage vos agents des tâches répétitives et améliore l’expérience utilisateur, quelle que soit la demande.
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The real story behind AI adoption. What the data tells us and implications for ITSM
10 December 2024 | 46 mins: AI is key to competitiveness, yet many lack a clear plan. Adoption is rising, but real impact lags. Learn about adoption trends, barriers, cultural challenges, and how to boost generative AI accuracy in ITSM.
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Wie KI den IT-Betrieb verändert – Entfesseln Sie das Potenzial der KI im IT Service Management und IT-Betrieb
8 July 2025 | 57 mins: Erfahren Sie, wie KI den IT-Betrieb transformiert: Automatisierung, bessere Entscheidungen und mehr Effizienz durch digitale Mitarbeiter und KI-Agenten im ITSM.
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Navigating the ethics of generative AI in ITSM. How should we forge ahead?
18 July 2024 | 44 mins: GenAI is advancing fast, raising ethical concerns around bias, privacy, and misuse. This session explores key challenges, how to set guardrails for responsible use, and why ITSM teams must shift from technical skills to human-centered approaches.
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What’s next in Enterprise Service Management? An in-depth look at the trends shaping ESM in 202
23 January 2025 | 45 mins: Dissatisfied users. Unmet SLAs. Rising costs. Increasing complexity. Organizations continue to struggle despite wielding the most advanced automation tools for enterprise service management (ESM). Why is this happening? Why is the productivity promise of GenAI so elusive? Are most GenAI projects doomed to fail? What’s needed to move ESM forward?Join Travis Greene, senior director of product marketing at OpenText, and guest speaker Julie Mohr, principal analyst at Forrester, to hear Forrester’s latest research and learn what it takes to make ESM more user-friendly, cost-effective, and impactful across department