OpenText Service Management webinars

Explore our upcoming and most-watched webinars.

On-Demand Webinars

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Wie KI den IT-Betrieb verändert – Entfesseln Sie das Potenzial der KI im IT Service Management und IT-Betrieb
8 July 2025 | 57 mins: Erfahren Sie, wie KI den IT-Betrieb transformiert: Automatisierung, bessere Entscheidungen und mehr Effizienz durch digitale Mitarbeiter und KI-Agenten im ITSM.
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DORA—Neue regulatorische Herausforderungen für IT Operations Management
11 February 2025 | 35 mins: Der Digital Operational Resilience Act (DORA) verlangt robuste IT-Lösungen zur Stärkung der Resilienz im Finanzsektor. Erfahren Sie, wie OpenText IT Operations Cloud hilft, Risiken zu managen, Assets zu erfassen und DORA-Konformität effizient zu erreichen.
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What’s next in Enterprise Service Management? An in-depth look at the trends shaping ESM in 202
23 January 2025 | 45 mins: Dissatisfied users. Unmet SLAs. Rising costs. Increasing complexity. Organizations continue to struggle despite wielding the most advanced automation tools for enterprise service management (ESM). Why is this happening? Why is the productivity promise of GenAI so elusive? Are most GenAI projects doomed to fail? What’s needed to move ESM forward?Join Travis Greene, senior director of product marketing at OpenText, and guest speaker Julie Mohr, principal analyst at Forrester, to hear Forrester’s latest research and learn what it takes to make ESM more user-friendly, cost-effective, and impactful across department
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De l’ITSM à l’ESM en passant par les RH
12 December 2024 | 42 mins: Découvrez comment étendre rapidement votre ITSM vers l’ESM, en intégrant les RH pour améliorer la gestion des demandes, automatiser les processus et offrir une expérience unifiée aux collaborateurs.
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The real story behind AI adoption. What the data tells us and implications for ITSM
10 December 2024 | 46 mins: AI is key to competitiveness, yet many lack a clear plan. Adoption is rising, but real impact lags. Learn about adoption trends, barriers, cultural challenges, and how to boost generative AI accuracy in ITSM.
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Get into the groove of smarter, simpler ITSM
25 October 2024 | 45 mins: Struggling with complex upgrades? Customizations may be the culprit. Learn how ITIL and out-of-the-box best practices can guide you toward simplicity and help you achieve smarter, simpler ITSM.
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Beyond the service portal: Elevate ITSM for meaningful work
25 October 2024 | 51 mins: How can ITSM teams do more with less? The key is looking beyond the service portal to other aspects of ITSM. Embrace often-overlooked ITIL-aligned ITSM practices. This session reveals how these practices can scale impact, spark creativity, and enable more meaningful work.
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Unveil the unseen: Why powerful discovery is the key to ITSM success
25 October 2024 | 40 mins: You can’t manage what you can’t see. As services move to the cloud, strong discovery is key to increasing IT visibility, minimizing service disruptions, and ensuring successful changes. This session explores what powerful discovery looks like today and why it’s essential for ITSM success.
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Automatisez votre offre de services IT et métiers
8 October 2024 | 25 mins: Les demandes de services exigent rapidité et disponibilité. Découvrez comment l’automatisation optimise vos processus ITIL et métiers, soulage vos agents des tâches répétitives et améliore l’expérience utilisateur, quelle que soit la demande.
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Navigating the ethics of generative AI in ITSM. How should we forge ahead?
18 July 2024 | 44 mins: GenAI is advancing fast, raising ethical concerns around bias, privacy, and misuse. This session explores key challenges, how to set guardrails for responsible use, and why ITSM teams must shift from technical skills to human-centered approaches.