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What’s next in Enterprise Service Management? An in-depth look at the trends shaping ESM in 202
23 January 2025 | 45 mins: Dissatisfied users. Unmet SLAs. Rising costs. Increasing complexity. Organizations continue to struggle despite wielding the most advanced automation tools for enterprise service management (ESM). Why is this happening? Why is the productivity promise of GenAI so elusive? Are most GenAI projects doomed to fail? What’s needed to move ESM forward?Join Travis Greene, senior director of product marketing at OpenText, and guest speaker Julie Mohr, principal analyst at Forrester, to hear Forrester’s latest research and learn what it takes to make ESM more user-friendly, cost-effective, and impactful across department
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Day 1 - How discovery and CMDB can drive your CIO’s success in 2025
4 April 2025 | 60 mins: Session 1 - CMDB and the discovery technologies have long been central to IT service management. But new and disruptive paradigms like GenAI, edge computing, and the proliferation of IoT devices are radically changing the way we use CMDBs. This event is your chance to get ahead of the curve and shape the future of your configuration management Here's what's in store—three sessions plus bonus on-demand content to explore along the way.