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Beyond the service portal: Elevate ITSM for meaningful work
Beyond the service portal: Elevate ITSM for meaningful work
25 October 2024 | 51 mins: How can ITSM teams do more with less? The key is looking beyond the service portal to other aspects of ITSM. Embrace often-overlooked ITIL-aligned ITSM practices. This session reveals how these practices can scale impact, spark creativity, and enable more meaningful work.
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Unveil the unseen: Why powerful discovery is the key to ITSM success
Unveil the unseen: Why powerful discovery is the key to ITSM success
25 October 2024 | 40 mins: You can’t manage what you can’t see. As services move to the cloud, strong discovery is key to increasing IT visibility, minimizing service disruptions, and ensuring successful changes. This session explores what powerful discovery looks like today and why it’s essential for ITSM success.