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Navigating the ethics of generative AI in ITSM. How should we forge ahead?
18 July 2024 | 44 mins: GenAI is advancing fast, raising ethical concerns around bias, privacy, and misuse. This session explores key challenges, how to set guardrails for responsible use, and why ITSM teams must shift from technical skills to human-centered approaches.
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ESM use cases and best practices from the OpenText HR team
OpenText’s HR team shares how OpenText™ Service Management helped to reduce HR ticket volume, improve employee experiences, and boost customer satisfaction.