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Get into the groove of smarter, simpler ITSM
25 October 2024 | 45 mins: Struggling with complex upgrades? Customizations may be the culprit. Learn how ITIL and out-of-the-box best practices can guide you toward simplicity and help you achieve smarter, simpler ITSM.
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Navigating the ethics of generative AI in ITSM. How should we forge ahead?
18 July 2024 | 44 mins: GenAI is advancing fast, raising ethical concerns around bias, privacy, and misuse. This session explores key challenges, how to set guardrails for responsible use, and why ITSM teams must shift from technical skills to human-centered approaches.