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Beyond the service portal: Elevate ITSM for meaningful work
25 October 2024 | 51 mins: How can ITSM teams do more with less? The key is looking beyond the service portal to other aspects of ITSM. Embrace often-overlooked ITIL-aligned ITSM practices. This session reveals how these practices can scale impact, spark creativity, and enable more meaningful work.
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ESM use cases and best practices from the OpenText HR team
OpenText’s HR team shares how OpenText™ Service Management helped to reduce HR ticket volume, improve employee experiences, and boost customer satisfaction.