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The real story behind AI adoption. What the data tells us and implications for ITSM
10 December 2024 | 46 mins: AI is key to competitiveness, yet many lack a clear plan. Adoption is rising, but real impact lags. Learn about adoption trends, barriers, cultural challenges, and how to boost generative AI accuracy in ITSM.
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Get into the groove of smarter, simpler ITSM
25 October 2024 | 45 mins: Struggling with complex upgrades? Customizations may be the culprit. Learn how ITIL and out-of-the-box best practices can guide you toward simplicity and help you achieve smarter, simpler ITSM.