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Discover IT Operations Aviator
OpenText™ IT Operations Aviator, the innovative, secure virtual agent for OpenText™ Service Management Automation X (SMAX), is here to revolutionize Tier 1 and live agent support with the power of private, generative AI. Discover how to unleash higher levels of productivity with conversational, contextually relevant responses without compromising security. Cut costs by up to 50% Say goodbye to long resolution times and hello to increased efficiency Deliver the self-service WOW factor Empower users to resolve common issues at lightning speed—from IT to HR—with the help of private generative AI chatbots. Explode into next-level IT efficiency Reduce the queue of tickets, putting generative AI chatbots to work on Tier 1 support tasks. Slash support costs Save Tier 1 support time and budget or reallocate agents to higher-level tasks. Faster issue resolution with zero compromises A 24/7 subject matter expert who is always available, learns over time, and finds the most relevant information to better service your customers and resolve problems Rapid Tier 1 resolution As ticket volumes continue to grow, agents struggle to keep up. Offer a dedicated, 24/7 generative AI subject matter expert for Tier 1 support. Using adaptable machine learning, IT Operations Aviator instantly scans vast volumes of content and information to provide fast, relevant answers for users. Live agent knowledge access and retrieval Even agents need support. Aviator connects agents to enterprise content, becoming the go-to resource for information retrieval. Employees engage in natural language conversations with Aviator, receiving human-like responses tailored to their unique queries to service your users quickly and more efficiently. Advanced outcomes Give agents the information they need to deliver superior service. Aviator provides live support agents with a concise summary of the conversations, tickets, resolutions, and AI-generated personalized insights, including specific follow-up messages and individualized coaching recommendations. Explore Aviator solutions Aviator for Business Aviator for Technologists Aviator for Business Explore innovative AI capabilities of OpenText Aviator to reimagine work for your organization across all functional areas: OpenText™ DevOps Aviator Elevate millions of developers with AI-powered DevOps experiences OpenText™ Experience Aviator Transform customer communications with private generative AI OpenText™ Content Aviator Supercharge intelligent workspaces with AI to modernize work OpenText™ Business Network Aviator Revolutionize connectivity across the internet of clouds OpenText™ Cybersecurity Aviator Reinvent threat hunting to improve security posture with the power of agile AI Learn more about IT Operations Aviator Featured Redefine level 1 support from HR to IT Read the blog Finally, self-service that’s actually self-service Read the overview Welcome to opentext.ai Read the blog How can we help? About OpenText OpenText Blogs Contact us OpenText footer Solutions By Industry By Line of Business By Enterprise Application Smarter with OpenText opentext.ai Products AI Cloud Business Network Cloud Content Cloud Cybersecurity Cloud Developer Cloud DevOps Cloud Experience Cloud IT Operations Cloud Application Modernization Portfolio A-Z Product Listing Support & Services Consulting Services Learning Services Managed Services Customer Support Partners Find a Partner Solution Find an OpenText Partner Become a Partner Grow as a Partner Resources Blogs Customer Stories Forums News & Events Press Room Events & Webinars OpenText World About us About OpenText Leadership Board of Directors Global Locations Careers Corporate Governance Corporate Citizenship Investors Privacy Center Supplier Information Privacy policy Cookie policy Cookies Preferences OpenText on LinkedIn OpenText on Twitter OpenText on Youtube Copyright © 2024 Open Text Corporation. All Rights Reserved. Powered by OpenText TeamSite
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What’s new in this release?
Want to know what you've missed out on in Data Protector? Read our "What's New" document for a quick update on new features.